If you’ve been following us on social media, you know that we just wrapped up another successful Customer Service Week. How do we do it? I’ve experienced my 7th Customer Service Week at Baudville and I can tell you by eyewitness account how we repeatedly pull off a flawless celebration every year. Read on!
- Form a team or task force. Every event at Baudville is coordinated by our hand-selected Spirit Team. Because Customer Service Week is a week-long activity, this group has a lot to organize over several days—and each contributes their special talent to make it happen. Whether it’s one day or several, having many hands to carry the weight ensures everything follows through as planned.
- Brand your event. We’re big on themes here and we also love new items we can use at our desks or on the go. We employ our in-house capabilities along with our access to just about any giveaway available to provide everyone with a memento from the occasion. These have ranged from mason jar tumblers to cooler totes to t-shirt printed with our logo and the event theme. We do it for us, and we can do it for you! Check out our massive selection of promotional gifts here.
- Add some variety. Some of us like to eat (that would be me), others like to play, and a few of us would prefer keeping it strictly business. Changing up the kinds of activities you offer gives everyone a chance to take part in one way or another—and imparts a sense of inclusion that helps us all feel a connection to the event.
- Partner with a charity. This isn’t a requirement, but it adds an element of giving to our events that invites greater participation and meaning. This year, we’re collecting funds and donations for Kids’ Food Basket. This initiative reinforces our charitable arm’s mission to provide children with lives of hope, dignity, and purpose. It also relates to our “Taste of Baudville” theme, and, in turn, reminds us of just how fortunate we are to be so well fed. (Trust me, we are here at the ‘ville!)
- Communicate with your team. In addition to daily emails that keep us updated on the fun and games to come (it’s important to know if breakfast is being served Monday morning, right?), we also schedule a communications meeting during this time. We use this opportunity to relay company information and important news, and also to give public shout outs to customer service super heroes and other team members who have gone above and beyond.
- Thank your organizers. Remember that Spirit Team I mentioned at the beginning? None of this would happen without their hard work and commitment. A personal thank you to them comes from our CEO, who is also responsible for making these hearty celebrations happen. All of us are encouraged to show our appreciation, too, which means there’s a whole lotta gratitude going around. It’s a good thing!
Whether it’s Customer Service Week, a year-end awards party, Employee Appreciation Day, or a summer picnic, these guidelines will help you create an event to remember. And, don’t forget: we’re here for you! Call us today at 800.728.0888 or visit baudville.com if you need ideas or expert advice.
Allison is currently living out the elaborate fantasy she described to her now-former staff and colleagues in early 2001. With a hearty dose of courage and absolutely no plan of action, she abruptly left her middle-management job to become a writer—and today she is doing just that in her role as Baudville's Senior Content Writer. She's here to tell you everything she's learned in her 20-years+ professional life, plus a lot more. She's wordy like that!