5 Tips for Celebrating Customer Service Week

September 15, 2016 Audrey

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When it comes to going the extra mile, customer service is our super power! We’re proud of our incredible in-house specialists. In fact, we love our team so much that we really out-do ourselves making Customer Service Week special every year. Take a peek at our top 5 tips to punch up the pep in your CSW celebration!

1. Decorate to Appreciate

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Before Customer Service Week begins, decorate the CS department with balloons, posters, streamers - anything to ramp up the excitement for the coming celebration.

2. Make it Fun

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While acknowledging the hard work of the Customer Service department is the name of the game this week, infusing fun into the atmosphere is a must! Games and contests are amazing tools for making CSW a time to look forward to and remember year after year.

3. Throw a Party

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This can be as low or high cost as your budget affords. You don’t have to import French champagne to make your CS team feel special. *Bonus* Involve senior management in the presentation. At Baudville, we love to recruit them for cooking (BBQ!) and serving meals to the team.

4. Toot their Horn

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You can incorporate your recognition shout-outs into the party or give a company-wide talk on the importance of the Customer Service team. It’s a great idea to share information about how many calls they manage in a week, the financial savings and benefits of cross-selling - and make sure to call out a few customer reviews related to awesome customer experiences!

5. Share the Love

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Not every department has their own celebratory week but many teams deserve a little TLC. Take a moment to appreciate other departments that interface with your company’s customers and CS representatives. After all, we work better together!

*A Bonus for Business

Use this opportunity to let your customers know that your Customer Service department appreciates the relationships they’ve built over the years. Send a team photo with a nice note as a fun and sales-generating finale to the week.

A quote from one of our very own:

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“Baudville has always made me feel extra - appreciated during customer service week with fun themes, little gifts, and personal sentiments from my manager thanking me for my dedication to our customers. It’s nice to know that I work for a company that truly believes that awesome customer service is the reason why our customers love working with us.” - Laura

 

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