Customer Service Week is fast approaching! (October 2nd-6th) At Baudville, this celebration is not only important in our own office but we love being able to celebrate with our loyal customers also! “Customer and employee satisfaction should be seen as two sides of the same coin.”
No doubt you’ve already planned past week-long celebrations for your customer care team that includes daily activities and recognition for their dedication and hard work, but fresh ideas are always a good thing. See below for a bump of inspiration to keep the appreciation flowing! The following are some ways to get started in prepping for Customer Service Week 2022!
1.) Celebrate your employees first!: To start your preparation for what will inevitably be a busy week. Remind yourself that your staff are customers also. Start preparing now! Celebrate what has been going right with your team. Offer tokens of appreciation, delightful extras, and enjoyable experiences in the process of planning and executing the event. You do not want to leave your team feeling anything less than valued. “Organizations with high engagement rates are 78% more productive and 40% more profitable than those organizations with low levels of engagement.” (Source)
Awesome Adventures Gift Set
MonoColor Soft Finish Tumbler – Big Deal
Value Wheat Harvest Journal & Pen Set – Beyond Grateful
2.) Reinforce the importance of Customer Service: Every company that wants to grow their culture and their brand looks to their customer service department to set the tone. Your customer service team as mentioned by many researchers are the face of your brand. It is important leading up to customer service week to have a meeting with your staff and reinforce why your culture lives or dies on the strength of your customer service.
“They are responsible for representing your brand when interacting with potential buyers. Customer service can break a company’s chance to turn a potential customer into a loyal customer. After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase.” (Source)
3.) Send out employee surveys: Employees need an opportunity to share their thoughts and ideas. If your employees need more support in a particular area, surveys are a great way to find out. Send out a pulse survey to each member of your contact center team to see how they’re feeling, where they need help, and to learn whether they’re satisfied with their jobs.
Happy employees have a direct impact on the happiness of your customers. “With every one-star improvement in your company’s Glassdoor company rating, they predicted a 3.2-point increase in your customer satisfaction. (Source)
Ultimately, Customer Service Week is also a time to reiterate to our customers just how important their satisfaction is to us. Throughout the year we spend countless hours training our team, empowering them with the information that they need to succeed, and studying how we can continually improve our customer experiences using key metrics. All of this hard work culminates to Customer Service Week, where we celebrate our success, and reflect on our progress.
How is your team celebrating Customer Service Week?
More Fun Reads on Customer Service Week:
Interested in chatting with your rep? Find your account manager here – and they’ll touch base with you to find a good time to discuss your vision!
We’ve had the privilege of working with some amazing organizations to develop a branded, special experience for their team. We appreciate their trust in finding the perfect fit, and we’re so excited to highlight how they turned out!
Whether you’re just dipping your toe into the custom experience, or you’re an old hand at it, we know that together we can pair up to make an amazing impact for you and your organization!