During the first full week of October, we celebrate frontline staff during the nationally observed Customer Service Week. The recognition holiday takes place annually and is an important time to express appreciation for employees who interact directly with your customers.
Why is this important? Recent research by The Forum: Business Results through People has found that employee behavior increases customer spending. According to the study, “engaged employees created customers that purchased more, and a key measure of employees’ value was their impact on the income flows from customers.” Employees are more engaged when they feel valued and appreciated for their work! Customer Service Week is a great opportunity to make a big deal about your frontline employees and hopefully influence customer sales, too.
We take Customer Service Week pretty seriously at Baudville. Our Spirit Team plans five days of activities that all revolve around a recognition theme. This year, our theme was Celebrating our Superheroes. We had so much fun with our theme that we wanted to share it with you. Maybe you’ll end up using some of our ideas for your next Customer Service Week theme!
Monday – During Customer Service Week, every Baudvillian was treated as a superhero! Employees had the chance to promote their super powers by designing a mask and creating their superhero alter ego. Creative stations were set up throughout the building with mask-decorating supplies including pipe cleaners, jewels, construction paper, and glitter glue.
Tuesday – To fuel the work of the superhero masks, we brought in a soft serve ice cream machine. Staff created their very own Super Sundaes!
Wednesday – Baudville superheroes had the opportunity to throw, shoot, punch, and knock their way through a Superhero Obstacle Course! Competitors donned capes and made their way through the course to defeat the super villain at the end.
Thursday – After all the superhero masks had been completed, teams voted on their top two favorites. The winning masks and their superhero counterpart were featured in a special photo shoot! See the awesome pictures below.
Friday – First thing in the morning, all employees had a note of appreciation from their manager displayed in a Memo Clip waiting on their desk. The notes were a great day for managers to thank employees for sharing their super powers every day!
As a grand finale to our Customer Service Week, all of our superheroes enjoyed a lunch buffet and voted on the best superhero duo photo from Thursday. Which one is your favorite?
Did you celebrate your frontline staff last week? What was your Customer Service Week theme? Tell us about it in the comments!