Customer Service Week Themes and Activities For All Budgets

September 15, 2011

Thanks for joining me today for our latest episode of Recognition TV! Today I shared five theme ideas and coordinating activities that you can use for Customer Service Week, plus several low and no-cost ideas. Customer Service Week is coming up October 3-7, so now is the time to begin your planning! You can watch the recorded version of my webisode and many more in our Recognition Resource Center


I focused on themes for Customer Service Week because that is always the first place we start with our event planning. The theme sets the tone for the entire event and serves as the guideline for your decision making. However, coming up with a creative theme can be the hardest part, so I’ve compiled five of my favorite ideas for this year. 


1. Hollywood Movie Star Customer Service Week Theme
Give your employees the red carpet treatment with a movie star or Hollywood themed event. We used this theme at Baudville several years ago and started the week by replacing our regular black carpet runners with red ones. It didn’t cost anything extra, and it started the week with a bang! This theme is fun for Customer Service Week because you emphasize the importance of your customer service team by referring to them as stars all week.

Activity ideas for this theme:
- Create your own hall of fame with employee names on gold stars.
- Put together swag bags for every member of your team.
- Host a trivia contest or have a Scene-It DVD game show down in the afternoon.
- End the week by giving your team a memento to remember the week, like a Twist Top Tumbler in the Star Performer theme


Celebrate Your Team during Customer Service Week!


2. Patriotic Customer Service Week Theme
Celebrate Customer Service Week with a Patriotic Theme. Start the week by giving every employee a United We Stand Character Pin and have managers write individual notes to the recipients on the back of the card.


Activity ideas for this theme:
- Declare one day red, white and blue and encourage everyone to dress in those colors.
- Take a picture of the entire company in their patriotic colors outside the building or in a large gathering place for a photo. Print copies for everyone.
- Host a red, white, and blue potluck and hand out awards, such as the most creative use of color, judge’s favorite, and best presentation.
- Customer Service Week isn’t complete without a little competition, so create teams and challenge them to build an American monument using only toothpicks and gum drops. 


3. Making a Difference Customer Service Week Theme
Customer Service Week is about thanking your employees, but you can use this week to focus on your external customers, too. This year, dedicate Customer Service Week to your community with a Making a Difference theme.

Activity ideas for this theme:
- Have a competition to collect canned goods, clothing, or loose change. Send daily updates to the entire organization about the status of the challenge.
- Volunteer as a team during the week at a local soup kitchen, food pantry, or other charitable organization.
- Begin a Pay It Forward campaign during the week within your organization using Cheerful Change.
- Ask employees to share their stories of random acts of kindness on the company blog or intranet. See how far the tokens spread outside of your organization by the end of the week! 


For the rest of the ideas from my Customer Service Week Ideas webisode, read our Recognition Resource Center article.


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